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Wednesday, August 7 • 9:00am - 10:15am
The Lion, the Mouse and the thorn of Usability Testing (Matthew Hodgson, Mia Horrigan) LIMITED

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Limited Capacity seats available

Traditionally, all testing, including assessing how easy real users can use your software, occurs in the very last phase of the project. Modern agile teams, though, now embed UX practitioners working either with the team or a Sprint behind to test features as they're produced. But what if the team lacks the UX capability to sufficiently understand and test the usability of the features they've produced? How can they assure that products are more than just functional but are highly valued and intuitive to use, particularly in an enterprise environment where users are too often informed that training will solve the problem?

Matthew will present a case study of usability testing in a Scrum project operating in an enterprise using Waterfall -- an interactive session that will examine UX techniques and the psycho-cognitive factors that underpin them to enable usabilty testing in the absence of dedicated usability practitioners. He'll detail the issues experienced in adapting user-experience testing methods and techniques – heuristics, cognitive walk-thru and expert review – to the Sprint cycle, the role the coach took in an attempt to increase awareness of the impact of design debt in the developer-only team, and the re-work that resulted that could have otherwise been avoided. Matthew will articulate the major usability findings from assessing the features produced by the team, the remedies to improve usability in the context of the Scrum by drawing on Lean thinking, and the Enterprise Definition of Done for all software development projects that emerged. Specifically, Matthew look at the question of timing of usability testing in Scrum and answer it with lessons learned from his experiences on this project, and conclude by looking at experiences with this, and a number of other teams, and the conflict in ideology that has often arisen between minimal viable product, minimal *usable* feature, and what an end-user values.

avatar for Matthew Hodgson

Matthew Hodgson

Lead Partner for Enterprise Agile Transformation, Zen Ex Machina
Matthew has been using psychology to further ICT cultural change goals for 20 years. He is a contributing author to the books 'The Emergence of the Relationship Economy' and 'The Psychology of Aid' and continues to publish in international journals in the fields of psychology on the... Read More →
avatar for Mia Horrigan

Mia Horrigan

CEO and VP Product Management and Advisory Services, Zen Ex Machina
Mia is an experienced Enterprise Agile Coach and Senior Program Manager with over 15 years senior executive experience leading and implementing ICT programs and projects including digital transformations, from planning through to development and implementation. Mia’s experience... Read More →

Wednesday August 7, 2013 9:00am - 10:15am CDT
Canal A