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Monday, August 5 • 2:00pm - 3:15pm
Moving Your Organization into the Fast Lane - Delighting Your Customers (Michael Vincent) LIMITED

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Limited Capacity seats available

Organizations today want to be more responsive to their marketplace opportunities, more productive and more efficient; they want to be agile. Many have implemented agile practices for improving software development. But if you want to move out of traffic and into the fast lane it requires leadership that emphasizes creating, satisfying and delighting customers every day.

This session focuses on leadership techniques for delighting your customers that you can take back and put to use. You will learn how a culture of delighting customers is built around a work force characterized by high levels of productivity, continuous innovation, and elevated levels of sustained motivation and job satisfaction.

Your customers are your lifeblood; it’s not enough just to satisfy them. You need them sharing their delight with others, sharing opportunities with you, and coming back again and again.

Move into the fast lane! Focus your organization on delighting your customers on a continuous long-term basis. It’s hard work but immensely rewarding.

Speakers
avatar for Michael Vincent

Michael Vincent

CEO, Agile Coach, MVA Software
Mike is a veteran software entrepreneur providing clients throughout North America with Scrum training and coaching, application lifecycle management training, and consultation. He is a Microsoft Visual Studio Application Lifecycle Management MVP and Scaled Professional Scrum Trainer.


Monday August 5, 2013 2:00pm - 3:15pm
Bayou E

Attendees (109)