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Friday, August 9 • 9:00am - 10:15am
Conflict Facilitation as a Leadership Skill: A Systems Approach for Leaders & Coaches (Michael Spayd, Lyssa Adkins)

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Whether hot and messy or cold and hidden, conflict surrounds us as leaders. There are two common choices: become the arbitrator who breaks the tie, or throw up our hands in exasperation, deciding it’s the (self-organized) team’s problem. A third, more powerful approach is to become a skilled conflict facilitator. This hands-on workshop provides four interrelated systems intelligence tools and mindsets to help you prevent destructive conflict and encourage the creative kind: positive/negative ratio, deep democracy, the Conflict Dynamics model, and conflict protocols.

The relationship systems approach, from CRRGlobal, will be discussed and facilitated by two experienced agile + relationship systems coaches in this session. First laying a foundation with the team’s positive/negative behavioral ratio, to create a positive emotional bank account that helps people “assume positive intent” and strengthen resiliency. We then add an attitude for the leader called Deep Democracy, a systems approach to hearing all voices in a system. The heart of the approach is familiarity with the common constructive and destructive behaviors exhibited by people in conflict from the Conflict Dynamics model, a framework to think about how we get into conflict as a team. Do we take each other's perspective? Or, do we try to win the argument at all costs? There are a total 15 such behaviors, based on research into how people and teams really get into conflict. If I know these, I can talk to my team about them, have a discussion of what our favorite behaviors, then agree to work on eliminating or minimizing the destructive ones, whether passive or active. Finally, we add a behavioral structure -- Conflict Protocols -- to prepare teams for the heat of conflict. You will get practice with the Conflict Dynamics model and with Conflict Protocols in this session.

Speakers
avatar for Lyssa Adkins

Lyssa Adkins

Coach of Agile Coaches, Agile Coaching Institute
I came to Agile as a project leader with over 15 years project management expertise. Even with all that experience, nothing prepared me for the power and simplicity of Agile done well.My Agile experience, along with my professional coaching and training abilities, gives me the perspective needed to guide teams and Agile leaders to harness Agile as the competitive advantage weapon it was meant to be. I know the transformation path is rocky. As a... Read More →
avatar for Michael Spayd

Michael Spayd

Chief Executive, Agile Coaching Institute, LLC
Since 2001, I have been immersed in Agile & Lean thinking and practices. From the beginning, I was drawn into large-scale transformation initiatives, especially the change and cultural aspects. I love to work at all levels of an organization, from teams and their managers to project offices and execs. I have educated thousands of people, coached scores of teams and worked with well over a hundred managers. I am currently writing a book entitled... Read More →


Friday August 9, 2013 9:00am - 10:15am
Delta D

Attendees (13)