Agile2013

Whenever we take on a project, there's always some aspect of it that's new. We can't possibly know everything about it up-front. Talking through different scenarios can help, but when customers don't know what they want, forcing them to choose an outcome just hides the problem for a while. What do you do when outcomes won't come out? In this talk we look at we can have the most effective conversations with our customers in the time we have, using examples and scenarios not just as specifications, but as sense-making tools for spotting and focusing on high uncertainty so that we can embrace it, help our customers to collaborate around it and delight them by resolving the risk early, rather than late.